Last updated · June 2026
We make heavyweight pieces built to last. If something isn't right, we'll make it right, within the terms below.
The window
You have 14 days from delivery to request a return or exchange. After 14 days we can't accept the item.
Condition
To be accepted, items must be:
- Unworn, unwashed and undamaged
- With all original tags attached
- In their original packaging
Items returned worn, washed, altered or smelling of smoke/cologne will be sent back to you.
How to start a return
Message us within 14 days with your order number (on your confirmation, or look it up on the Track Order page):
- Email support@staysolid.xyz, or
- DM @staysolid.xyz on Instagram
Tell us the item, the reason, and whether you want an exchange or a refund. We'll reply with next steps and the return address. Don't ship anything back before you hear from us.
Exchanges
Want a different size or piece? We'll swap it if it's in stock. Our drops are limited and numbered with no restocks, so if your size has sold out we'll offer a refund or store credit instead.
Refunds
Once we receive and inspect your return, we'll process your refund within 5–7 business days to your original payment method:
- Mobile Money · refunded to the number you paid from.
- Crypto · refunded as store credit, or in crypto to a wallet you provide. Because crypto prices move, crypto refunds are calculated on the cedi value of your order at the time of refund.
Original delivery fees are non-refundable unless the item was faulty or we sent the wrong thing.
Return delivery
You cover the cost of returning an item unless it arrived faulty or incorrect, in which case we cover it. We recommend a tracked method; we can't refund items that don't reach us.
Faulty or wrong items
If your piece arrives damaged, defective or not what you ordered, contact us within 48 hours of delivery with photos. We'll sort a replacement or full refund (including delivery) at no cost to you.
Questions
Reach us at support@staysolid.xyz or on Instagram. We're a small team, give us a beat and we'll get back to you.
This policy is a starting template and should be reviewed against Ghanaian consumer law and your final operations (support email, return address, timelines) before launch. It is not legal advice.